Pool Builder Testimonials
Subject: Commendation letter on your employees
At this time of thanksgiving, I wanted to thank two of your employees for doing an outstanding job. Crystal Lachendro and John Prano have gone out of their way to help me. Crystal in getting the pool completed with inspections and John helping me understand the new system.
I worked in management for almost 38 years at a big utility in NY and know how top performers affect the company. In my opinion Crystal and John are excellent and I just wanted to let you know.
Happy Thanksgiving and enjoy the holiday season. I love my new pool/hot tub/rock water spillover and two fountains. You did a great job and everyone who sees it loves the pool as much as I do.
Sorry it has taken me so long to respond. The gutters added a beautiful touch to the house! You have an amazing team! I love my Patio! Your team did an amazing job, very friendly, hardworking, and precise! I couldn’t have asked for better craftsmanship! I look forward to doing business in the future! I cannot wait for another great creation!
I hope you receive this. The inspection went very well and passed! No issues at all. It’s all been a very pleasant experience.
My thanks to the entire staff of American Pools and Spas for being so responsive and on top of things every step of the way.
I also need to compliment all the sub-contractors, all of them, true artisans at their crafts.
Thank you all again,
Steve and Boni Helpingstine
I wanted to take just a moment of your time to express my gratitude for the job you and your staff has done for me and my family on my pool. From the first time I spoke to Janet all the way to the pool school I was treated with the utmost respect and kindness. All of your staff and subcontractors were very pleasant and courteous to work with. Every one of them went out of their way to explain each step of the pool and when they were done working for the day or for the stage they always asked me or my wife if we had any questions or concerns. Your superintendent Shawn made the whole thing come together.
I will admit the thought of building a pool so far out had me a little nervous but everything Shawn told me was on schedule happened. It was without a doubt a very pleasant experience and I would highly recommend American pools to anyone. Please feel free to share this e-mail with whomever you wish.
Thanks for all you help in this process, you are the best. Will very gladly recommend you guys to anyone here needing a pool or spa.
Dear Ed, and the Staff of American Pools and Spas,
We just wanted to send on note on how much we appreciate all the wonderful work all of you are doing for us. Working with Ed was incredible his creativeness and professionalism was WONDERFUL !!! Because of him we were able to afford a pool in our budget, but better yet, his creativity was what made our whole pool and it actually is coming out much nicer than we ever expected. We commend a wonderful salesman that actually knows how to please customers, do a great job, and knows what he is doing.
Your office staff are also as wonderful. They followed up with us every step of the way, and their customer service towards us was very much very polite and professional.
Thank you American Pools and Spas for making our experience very nice while waiting on the completion of our pool.
Dawn Lewis, Clermont, Fl
It looks like we are 100% done. We want to take this opportunity to thank you and your team for the excellent work that was done on our pool. We can’t tell you enough how much we love it. Everything is exactly as we expected. Definitely a unique pool that is complimented by our neighbors over and over.
While all aspects of the project are important, the most important for us was the design process. We really appreciate Bob’s dedication with working with us at the beginning to ensure that we got exactly what we were looking for. While I wanted to acknowledge the whole team, I would also like to acknowledge Jamie and Chris who worked hard to make this pool all that it could be. I would also like to say we appreciated Bob staying with us throughout the whole process long after the sale was made. This was very important.
Quality of work is excellent and everyone we came in contact with was very professional and worked hard to get everything to 100%.
Ben, we also appreciate you working with us throughout the process as well.
Thank you all again,
Ray and Annmarie Paparella
We wanted to take a moment and thank you and your team for the work that was completed on our custom pool. The design consultant went above and beyond not only to work with us to design a backyard paradise, but also stay in touch with us throughout the entire process. The schedulers worked diligently to keep the project moving and we couldn’t be happier with our final project. It’s great to know that quality hand crafted work can be done by a great local company.
The DiGesare Family